Free shipping and returns from 40 euros

Returns

You have the right to return the items within 30 days of receipt of the goods without giving any reason. Products made especially for you and personalized products are excluded from the return. 

How does the return work?

1. simply use our returns portal forthis.

2. enter your zip code.

3. enter your order number with '#' ( example: #2022-123456 )

Print the label and attach it to the package and deliver it to the parcel service provider. 

Return costs:

The incurred return costs will be deducted from your refund amount. 

Germany - free of charge if you keep goods worth €40, otherwise we will deduct €4.60 from your order value.   

Austria - €9,20

We accept returns only for new and unworn merchandise. If your goods show a defect or an item is missing, this must be reported in advance. Otherwise there is no guarantee that the full purchase price can be refunded. Please send us an email to shop@gavero.de

Please make sure that you send the jewelry back to us well packed and in the original packaging so that it arrives undamaged. Once the return package has reached us and we have made a quality check, you will be refunded the amount of your order. 

Please note that we only take back jewelry that has been returned to us in perfect condition, for example necklaces should be placed in the foam slots provided in the GAVERO casket, otherwise they will get caught in shipping and we will not be able to offer them for sale. Please also put the earrings back in the foam slots and cover them with the enclosed cloth bag, otherwise they may get scratched during shipping. Thank you for your understanding!
The processing of your return or exchange package may take up to 10 business days after receipt of the return package.

    If your return policy has been exceeded and we have not previously confirmed an extended return policy, your return will automatically be sent back to you.

    If you have received a free item through a promotion, we ask you to return this item as soon as your order falls below the minimum purchase value due to a return.