FAQ - Frequently asked questions
1. what material is your jewelry made of?
We offer a selection of jewelry made of sterling silver (rhodium-plated or gold-plated with 18 carat gold), real gold (333, 585 and 750 gold) and stainless steel (gold-plated with 18 carat gold).
2. what is the best way to care for my silver jewelry?
Avoid contact with water, perfume and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.
3. Can I wear my gold jewelry while showering or swimming?
It is recommended not to wear gold jewelry while showering or swimming to preserve the shine and quality of the jewelry. Clean your gold jewelry regularly with a soft cloth.
4. Is your stainless steel jewelry hypoallergenic?
Yes, our stainless steel jewelry is hypoallergenic, which makes it an excellent choice for sensitive skin. It is also robust and rustproof.
5. What is the best way to store my jewelry?
Store your jewelry in a dry environment and avoid direct sunlight. Store pieces of jewelry individually to avoid scratches and damage.
6. What do I do if my jewelry tarnishes or loses its shine?
Clean the jewelry carefully with a soft cloth. Special silver or gold cleaning agents can be used for stubborn tarnishing. For heavily soiled or damaged pieces, we recommend professional cleaning by a jeweler.
7. Do you offer a warranty on your jewelry?
Yes, we offer a warranty on material and manufacturing defects. Please contact our customer service for more information and assistance with warranty claims.
8. How can I ensure that my gold plating lasts a long time?
Avoid contact with water, perfume and chemicals and take off the jewelry before physical activity. Keep the jewelry safe and dry.
9. Can I return or exchange my jewelry?
Yes, we offer a right of return within 14 days of receipt of the goods, provided the jewelry is unworn and in its original packaging. Please contact our customer service for further details.
10. How do I contact customer service?
You can contact our customer service by email at shop@gavero.de. We are happy to answer all your questions and concerns.
We offer a selection of jewelry made of sterling silver (rhodium-plated or gold-plated with 18 carat gold), real gold (333, 585 and 750 gold) and stainless steel (gold-plated with 18 carat gold).
2. what is the best way to care for my silver jewelry?
Avoid contact with water, perfume and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.
3. Can I wear my gold jewelry while showering or swimming?
It is recommended not to wear gold jewelry while showering or swimming to preserve the shine and quality of the jewelry. Clean your gold jewelry regularly with a soft cloth.
4. Is your stainless steel jewelry hypoallergenic?
Yes, our stainless steel jewelry is hypoallergenic, which makes it an excellent choice for sensitive skin. It is also robust and rustproof.
5. What is the best way to store my jewelry?
Store your jewelry in a dry environment and avoid direct sunlight. Store pieces of jewelry individually to avoid scratches and damage.
6. What do I do if my jewelry tarnishes or loses its shine?
Clean the jewelry carefully with a soft cloth. Special silver or gold cleaning agents can be used for stubborn tarnishing. For heavily soiled or damaged pieces, we recommend professional cleaning by a jeweler.
7. Do you offer a warranty on your jewelry?
Yes, we offer a warranty on material and manufacturing defects. Please contact our customer service for more information and assistance with warranty claims.
8. How can I ensure that my gold plating lasts a long time?
Avoid contact with water, perfume and chemicals and take off the jewelry before physical activity. Keep the jewelry safe and dry.
9. Can I return or exchange my jewelry?
Yes, we offer a right of return within 14 days of receipt of the goods, provided the jewelry is unworn and in its original packaging. Please contact our customer service for further details.
10. How do I contact customer service?
You can contact our customer service by email at shop@gavero.de. We are happy to answer all your questions and concerns.