You have the right to return the items within 14 days of receipt of the goods without giving any reason. Products made especially for you and personalized products are excluded from the return. 

How does the return work?

1. Please log in to your customer account and click on the product you wish to return, then select 'Return' and state the reason for the return. To the customer account login   
2. We will check your return request and then send you the return label. 
3. Print out the label, attach it to the parcel and hand it in to the parcel service provider. 

Return costs:

The incurred return costs will be deducted from your refund amount. 

Germany - 5,99 €

Austria - 12,99 €

Reimbursement of shipping costs

1. Defective or faulty goods

If your item is defective or faulty, you are of course entitled to a free replacement. In this case, we will cover the return shipping costs. Please contact us in advance so that we can coordinate the return shipment together.

2. Revocation and return costs

If you wish to return a product for other reasons (e.g. because you do not like it or it does not meet your expectations), this is done within the scope of the right of withdrawal. In this case, you bear the return costs yourself in accordance with Section 357 (6) BGB.

3. Condition of the return shipment

Please ensure that the goods are returned in their original condition. A return is only possible if the item is unused or has not been tested beyond the usual extent. If a product is returned heavily worn or damaged and the damage was not already present on receipt, this may result in no refund or replacement delivery.

Packaging for return shipment

Please make sure that you send the jewelry back to us well packed and in the original packaging so that it arrives undamaged. Once the return package has reached us and we have made a quality check, you will be refunded the amount of your order. 

Please note that we only take back jewelry that has been returned to us in perfect condition, for example necklaces should be placed in the foam slots provided in the GAVERO casket, otherwise they will get caught in shipping and we will not be able to offer them for sale. Please also put the earrings back in the foam slots and cover them with the enclosed cloth bag, otherwise they may get scratched during shipping. Thank you for your understanding!
The processing of your return or exchange package may take up to 10 business days after receipt of the return package.

If your return policy has been exceeded and we have not previously confirmed an extended return policy, your return will automatically be sent back to you.

If you have received a free item through a promotion, we ask you to return this item as soon as your order falls below the minimum purchase value due to a return.

 

We attach great importance to the quality and durability of our products. So that you can enjoy your jewelry for a long time, we would like to give you some information and care tips on the materials we use.

Sterling silver

Our sterling silver is either rhodium-plated or gold-plated with 18 carat gold. Rhodium-plated silver protects against tarnishing and retains its beautiful shine. Gold-plated silver offers you the luxurious look of gold at an affordable price.

Care: Avoid contact with water, perfume and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.

Real gold

We offer jewelry made of real 333, 585 and 750 gold. The higher the gold content, the more valuable and softer the material. Gold jewelry radiates elegance and durability.

Care: Gold jewelry should be cleaned regularly with a soft cloth. Avoid contact with harsh chemicals and do not wear the jewelry while showering or swimming to preserve its shine.

Stainless steel

Our stainless steel jewelry is gold-plated with 18 carat gold. Stainless steel is robust, rustproof and hypoallergenic, making it an excellent choice for everyday jewelry. It combines durability with stylish design.

Care: Stainless steel is easy to clean. Use a mild detergent and warm water to remove dirt. Dry the jewelry thoroughly to avoid water stains.

1. what material is your jewelry made of?

We offer a selection of jewelry made of sterling silver (rhodium-plated or gold-plated with 18 carat gold), real gold (333, 585 and 750 gold) and stainless steel (gold-plated with 18 carat gold).

2. what is the best way to care for my silver jewelry?

Avoid contact with water, perfume and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.

3. Can I wear my gold jewelry while showering or swimming?

It is recommended not to wear gold jewelry while showering or swimming to preserve the shine and quality of the jewelry. Clean your gold jewelry regularly with a soft cloth.

4. Is your stainless steel jewelry hypoallergenic?

Yes, our stainless steel jewelry is hypoallergenic, which makes it an excellent choice for sensitive skin. It is also robust and rustproof.

5. What is the best way to store my jewelry?

Store your jewelry in a dry environment and avoid direct sunlight. Store pieces of jewelry individually to avoid scratches and damage.

6. What do I do if my jewelry tarnishes or loses its shine?

Clean the jewelry carefully with a soft cloth. Special silver or gold cleaning agents can be used for stubborn tarnishing. For heavily soiled or damaged pieces, we recommend professional cleaning by a jeweler.

7. Do you offer a warranty on your jewelry?

Yes, we offer a warranty on material and manufacturing defects. Please contact our customer service for more information and assistance with warranty claims.

8. How can I ensure that my gold plating lasts a long time?

Avoid contact with water, perfume and chemicals and take off the jewelry before physical activity. Keep the jewelry safe and dry.

9. Can I return or exchange my jewelry?

Yes, we offer a right of return within 14 days of receipt of the goods, provided the jewelry is unworn and in its original packaging. Please contact our customer service for further details.

10. How do I contact customer service?

You can contact our customer service by email at shop@gavero.de. We are happy to answer all your questions and concerns.